Privacy Policy

Al Hawa Najd Application

Last Updated: March 27, 2025

At Al Hawa Najd ("we," "our," or "the App"), we place the highest importance on protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal data when you use our mobile application, website, and related services. This is in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and other applicable regulations.

1. Information We Collect

1.1. Information You Provide Directly

We collect the information you provide when you register or interact with our services, including:

  • Personal Information: Full name, username, email address, phone number, profile picture, payment details (such as Mada card or credit cards), and any documents or personal data you upload (e.g., CVs or interests).
  • User Content: Comments, messages, posts, photos, or videos shared through the platform.
1.2. Information We Collect Automatically

We automatically collect certain data when you use our services through various technologies, including:

  • Device Information: Device type, operating system, device model, device identifiers (such as IMEI), language preferences, and network information.
  • Usage Data: Session duration, pages visited, interactions with features in the app, and login frequency.
  • Location Data: Collected through GPS or IP address to determine your geographic location. You can disable location sharing in your device settings, though this may affect certain features.
  • Logs and Diagnostics: Including crash reports, error logs, and performance metrics.
  • Cookies and Similar Technologies: We use cookies and related technologies to enhance performance, analyze engagement, and personalize content and advertisements.

2. How We Use Your Information

We use the collected data for the following purposes:

  • To provide, maintain, and improve our services.
  • To personalize content and enhance your in-app experience.
  • To process payments securely through third-party providers such as Apple Pay, STC Pay, and Google Pay.
  • To send updates, promotional offers, and security alerts.
  • To detect, prevent, and address fraud, misuse, or unlawful activities.
  • To detect, prevent, and address fraud, misuse, or unlawful activities.

3. Sharing Your Information

3.1. With Your Consent

We may share some of your information with third parties when you give explicit consent, such as integrating with social media platforms.

3.2. With Service Providers

We work with trusted third-party service providers for hosting, customer support, analytics, and payment processing.

3.3. Legal Compliance

We may disclose your data in response to lawful requests by authorities, court orders, or as necessary to comply with applicable Saudi laws and to protect our legal rights.

3.4. Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, user data may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies to track user activity and enhance the user experience. You can manage your browser or device settings to block cookies, but doing so may limit certain functionalities.

5. Your Rights and Choices

You have the following rights concerning your personal data:

  • Access and Correction: You may access and request corrections to your personal data.
  • Account Deletion: You may delete your account and personal information via the app or by contacting us.
  • Objection to Processing: You may object to or request limitations on the processing of your data.
  • Data Portability: You may request a copy of your data in a portable format.
  • Unsubscribe from Promotions: You may opt out of promotional communications via the unsubscribe links provided.
  • Withdraw Consent: You may withdraw your consent to data processing at any time. This does not affect the legality of prior processing based on your consent.

To exercise these rights, please contact us at: info@alhawanajd.com

6. Data Security

We implement robust technical and organizational measures—including encryption and access controls—to protect your data. However, no system can guarantee 100% security.

7. Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations (such as taxation), resolve disputes, and enforce our terms and policies.

8. Children’s Privacy

Children under the age of 13 are not permitted to use the app without parental consent. If we discover that personal data has been collected from a child without proper consent, we will delete it immediately. If you have already created an account for a minor, we assume you have obtained the necessary consent, and Al Hawa Najd will comply with applicable laws and this Privacy Policy to safeguard children’s data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Users will be notified of any material changes via email or in-app notifications. Please review the “Last Updated” date at the top of this policy for the most recent version.

10. Contact Us

For any inquiries or complaints related to this Privacy Policy, please contact us: info@alhawanajd.com

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